So many organizations place an enormous emphasis on business strategy, and rightly so. No one’s going to argue that that shouldn’t be the case. But the weird thing is that many of those same organizations don’t have a coherent and meaningful people strategy. So while they may have a meticulous plan in place to increase profitability or whatever else, their people are almost an afterthought.
What a huge mistake.
If your business strategy doesn’t include a people strategy, you’re just simply not going to be as good as you could be. I mean, you wouldn’t wing it with other parts of your strategic plan, would you? So why would you do that with something as important as the very people that make your organization go?
Some of the number-bots call me a heretic whenever I start talking like this, and that’s fine. I love them anyway. But here’s the thing—why not build your business around people? Without people, you’d have no clients and you’d have no employees. People are kind of a big deal. As acclaimed business leader Michael Scott would say, they’re a BFD.
Too often what happens is we leave the “people stuff” to HR and call it a day. We do some token employee engagement stuff, but nothing terribly meaningful. I mean, you pay them, right? Isn’t that enough? (The answer is no, by the way.)
But listen—people drive your business, whether you’re in customer service or tech. Why any organization would wing such a critical part of their strategy is beyond me.
Like I said, it’s a curious thing.