Every leader I’ve ever known for any significant period of time has described some sort of opposition they’ve faced at some point along the way. Usually it’s opposition to an idea they have or a decision they’ve either made or are in the process of making. And believe me–any time you make a decision within an organizational setting, unless you have an organization full of zombies, there will be some who disagree, perhaps even vocally.
But again–I think that’s not only a good thing, but also an important thing. Opposition should be thought of differently for a few reasons.
First, it shows that people are thinking. If they weren’t thinking, they wouldn’t respond; and you definitely want them to be doing both. Opposition is evidence that folks are at least somewhat mentally engaged in the organization. Perhaps they have a crappy attitude, and maybe they express their opposition in ways that aren’t necessarily helpful; but as leaders, we can still think through the substance of their thoughts.
Second, not only are they thinking, but they actually give enough of a crap that they’re speaking up. What I’m saying is that at least the direction of the organization generates some sort of feeling, and enough of one that it motivated them to act. I’m not saying bad attitudes are OK; they certainly need to be handled. But even your most vociferous detractors may be bringing up good points. Which leads me to the third reason…
Opposition makes you think. It’s always good to be assessing (not second-guessing) yourself and your decisions, and opposition helps you do that. Opposing viewpoints help us better think through our own ideas, and they challenge our reasoning and logic. These are good things.
So what about you? How do you process opposition to your decisions? Have you seen leaders that are either really good or really bad at this?