4 Ways Leaders Don’t Really Listen

(A version of this post originally appeared on CU Insight.) As the magical line from The Princess Bride goes, “You keep using that word. I do not think it means what you think it means”. And our teammates? They may not mean what we think they mean either. Or what we’re assuming they mean. Or what we’d like them to mean so that it would make it easier for our position in a discussion to appear to be better than theirs. Of course this all becomes a bit uncomfortable if I’m the only one [read more...]

7 Body Language Myths Leaders Can’t Believe

Based on body language alone, that guy in the background is undoubtedly pondering the deeper things of life. Who am I? Why am I here? I wonder if anyone’s ever been able to open a Capris Sun without some of it coming out the top? Human behavior is always on leaders’ minds, not to mention it being ridiculously interesting. Personalities, body language, word choice, inflection, tone of voice, phrases people use, eye movements, posture, style, introversion, extroversion, etc — [read more...]

5 Tips for Leaders Who Listen

There just might be something to this whole listening thing. Thanks, Captain Obvious, you might be thinking. What you don’t know is that I actually have a whole superhero get-up I don when I transform into Captain Obvious. Like any superhero outfit, there are tights involved. I’ll spare you any further details. Listening is one of those funny skills that most people think they’re good at, while most other people think those first people aren’t really all that great at [read more...]

The Grapevine

There’s a grapevine in your organization or on your team for a reason. You know the grapevine, right? It’s that informal undercurrent of what people are (or aren’t really) saying in hushed tones to others. You know your organization’s grapevine is alive and well when you regularly hear folks start their questions or comments to you or others with “I heard through the grapevine that….” This grapevine is one well-informed vine fruit. I mean, really, the [read more...]
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