Tag Archive for leader

You Can Make the World a Better Place


What if you — yes, you — could make the world a better place?

People all over the place talk about wanting to do that. They descend into an existential funk trying to figure out how they can do that. But guess what? There’s an answer.

If you’re a leader, you can do your part to make the world a better place by making your workplace a better place to work.

Reject ego.

Reject the lure of power and prestige.

Reject orienting your life around seeking the spotlight.

Roll up your sleeves, embrace humility, lead by serving, and cultivate a healthy culture for your team.

You have no idea the impact you could have.

Are you in?

The Necessity of Accountability



Depending on your experiences and philosophical perspective, that word can conjure a wide variety of feelings, many of which seem similar to that feeling you got in the pit of your stomach when your mom told you to go wait in your room for your dad to get home. However, most of us would likely agree that accountability, at least in some vague, general sense, is a necessary component of healthy teams and organizations.

But here’s the thing. Accountability, rightly understood, is a shared thing between two or more people. It’s not a one-way street. In other words, it is two or more folks holding each other accountable to uphold shared values and/or performance expectations. That sort of accountability can have an amazing and positive impact on a team because it builds trust, promotes healthy conflict, and so on.

Unfortunately, though, accountability is not always thought of in this way. This is an issue that plagues many organizations, often the higher you go on the org chart. Leadership positions, up to and certainly including the CEO, need to have real accountability in place. When leaders don’t have real accountability, they are able to essentially do whatever they’d like. And that can ugly in a hurry.

Imagine a boss who has limited real accountability, and on top of that has a narcissistic personality, is emotionally abusive, and possesses a nearly non-existent moral compass. That boss will likely terrorize those who work for him or her, because what’s to stop him or her? It’s a recipe for disaster.

How do you know there might be a lack of real accountability? Ask yourself the following questions.

What happens when someone raises concerns about a manager, executive, or CEO? Do they end up being victimized as a result of speaking up? 

Are legitimate and concrete corrective actions put in place for managers up to and including the CEO, or are issues routinely swept under the rug and/or rationalized away?

When managers up to and including the CEO see regular turnover on their teams, are the reasons for that turnover really explored? Or are leaders able to simply shrug and chalk it up to what they might call “bad” employees?

Do managers up to and including the CEO insist on accountability for everyone, but then avoid it at all costs themselves? 

Are managers up to and including the CEO able to routinely talk their way out of any potential issues? 

When’s the last time managers up to and including the CEO took full and complete responsibility for things going wrong on their teams? Or is it typically an exercise in deflection and rationalization?

A lack of real accountability usually has a destructive impact on teams and organizations, and the longer bad bosses are allowed to function without real accountability, the longer the organization will suffer the consequences.

5 Reasons Your Employees are Lying to You



Newsflash #1: Your team lies to you sometimes. Maybe a lot of the time.

Newsflash #2: It’s at least partly your fault.

Newsflash #3: If you deny the possibility of #2 above, you may as well stop reading now.

If you’re still reading, I’m going to assume (yes, I know what they say about assuming) that you’re at least tentatively OK with the above assumptions. So what are those reasons? Why do folks sometimes lie to their managers and/or executives? Why might they lie to you?

1. They don’t trust you.

At least not really.

2. They feel like you’re always talking to them, not with them.

When you talk to your team rather than with them, it’s pretty clear to them that you’re not really all that interested in their feedback. So when you ask if they agree with what you’ve said to them, don’t be surprised when they all nod and smile. And further still, don’t for a moment believe that that means they’re actually agreeing with what you’ve said.

3. They’ve learned — somehow, some way — that being candid, especially with difficult truths, can lead to them (1) being the targets of your passive-aggressive behavior, (2) being labeled or (3) maybe even something worse.

People pick up on this crap really quickly. You may think your passive-aggressive nonsense is so subtle they won’t notice it. But you’d be wrong. You may think they don’t know they’ve been labeled. But they probably do. People are going to talk about the experiences they’ve had with you, and you can be sure that word will get around if people don’t feel like talking candidly with you is beneficial.

4. You say you’re “open to candid feedback,” and yet they can tell that you’d like to strangle the messenger who delivers the aforementioned candid feedback.

We’ve all got triggers, right? Things that really burn your bacon [or insert your preferred colloquialism for being annoyed here]. It’s important to have enough self-awareness to understand what sorts of things set you off. At the same time, just because someone presents information in such a way that you’d dump cayenne pepper in your eyes if you thought it’d make them stop talking; that doesn’t mean that the actual content of what they’re saying isn’t legit. And if people providing feedback get the sense that you’re considering the cayenne pepper, do you really feel like they’re going to tell you the hard truth?

5. They have reason to suspect you won’t do anything with the information you get.

This happens all the time with those organizational surveys. Some organizations do a great job with the info they get. They use it as just one of many ways they get feedback from their team, and they act on the information they receive. That, in turn, makes employees more apt to provide it. See how that works?

So what do we do? Well, we realize that if our teams feel compelled to be less than entirely forthcoming with us, we have an opportunity to build trust within the team. We must embrace humility, fight for greater self-awareness, and find ways to continue using our leadership as a vehicle to serve our teams.