becoming a better listener sheldon cooper

7 Indispensable Secrets to Becoming a Better Listener

Remember when you were a kid, and you had a knock-down, blow-out fight with your parents? It could have been about anything, really; and chances are it was about something that, in retrospect, was moronic on your part (or was it just me?). A common refrain, though, in the aftermath and while debriefing your friends[…]

leadership emotional emotionally battered employee

Leadership and the Emotionally Battered Employee

Sometimes we inherit them. Perhaps they’ve been hurt by other people within the organization. It may have been their manager, executive, or even the CEO. It may have been you. But there they are, sitting in front of you, obviously hurting, maybe even angry. So what do you do? How do you handle it in that[…]

3 Ways Leaders Can Serve by Listening

Last time we hung out together, we talked about ways we sometimes don’t actually listen. Something I’ll unpack a little more at the CU Water Cooler Annual Symposium next weeks is the idea of servant leadership. With those two broad ideas in mind, we’d all probably agree that what is commonly referred to as active[…]

4 Ways Leaders Don’t Really Listen

(A version of this post originally appeared on CU Insight.) As the magical line from The Princess Bride goes, “You keep using that word. I do not think it means what you think it means”. And our teammates? They may not mean what we think they mean either. Or what we’re assuming they mean. Or[…]

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